We love our customers,

and they seem to love us too!

Caremark Thanet have now been caring for my mum for just over 1 month and I have only admiration and praise for the manager and team of carers who are looking after her.
I have worked in social care for over 35 years so feel I can judge if the carers and company have the right principles and ethos and they have. My mum lights up when the carers arrive and they show such compassion and care for her that it becomes the highlight of her day.
It is very easy to communicate with all the team and the manager and if we request changes these are actioned promptly and correctly. The online care programme is amazing to keep us up to date with Mum’s care and how she is.

Graham L (Son of customer)

Moving to Caremark from another provider several years ago was the best move that we have made. All carers treat my husband with great care and they advise me of any concerns that they may have. Staff are all very polite and show respect to both of us. Any concerns that I may have are dealt with promptly. It was definitely well worth going with a company a bit more expensive than the previous one.

C M (wife of customer)

Thank you Caremark for your full support, dedication & compassion shown during end of life care.
A huge thank you to Kerry Hill for being at the end of the phone.
A massive thank you to her 4 main carers Daisy Setterfield, Davina Wilkinson, Sarah Venn and Alex Cooke whom all showed so much care, respect & professionalism.

Neighbour of customer

I was very impressed with the way Caremark responded to my phone call almost immediately, where another agency totally ignored my message. I needed respite care for my mother who had had a fall and lost all her confidence. She’s is 91.

The carers came twice a day, and Mum seemed to grow stronger by the day. It was lovely to hear that one lady had made her porridge with fruit and yoghurt on top. Their help has helped her get her confidence back and given me a break before my sister was able to help out.

Alison B (Daughter of customer)

My father was finding difficulty in keeping on top of general housework. We were recommended to Caremark after an initial appointment, he starting receiving help every week from a lovely young lady. Nothing was too much trouble. She got into a routine and built up a good rapport with my father. Living quite a distance away, it gave me peace of mind that there was an extra pair of eyes looking out for him.

The company would ring if she noticed anything amiss, such as medication a little bit low, or he was in a low mood. He had the same lady every week, I timed his home shopping for her visits, and she put the shopping away for him, even making sure he had eaten before she left.

Lin W (Daughter of customer)

My husband John died on the 17th November this year. We had only had your carers in for a few days prior to his death. I was very concerned that at the end of his life he was swapped from Hospice Carers to your company. I need not have worried. All your carers were efficient, very caring and extremely kind, totally understanding his and my needs. And they arrived when they said they would.

I would like to say a huge thank you to all of them and especially to Maddison and Tony who arrived just half an hour after John had died and I had not had time to phone and let them know. They totally took over and prepared John for the undertaker, for which I was so very grateful.

They were so kind to me and my daughter and son and gave my husband the dignity in dying that was so needed after his very hard end of life.

J R (Wife of Customer)

D B is Extremely Likely to recommend Caremark (Thanet)

Average rating
5 out of 5

We had to change companies to Caremark earlier this year. It was at short notice but they were brilliant. We have 2 lovely ladies who give mum a shower twice a week. Mum has dement and was forgetting to shower. She loves her shower sessions and they always have a laugh.

DB (Daughter of customer)

We had to change companies to Caremark earlier this year. It was at short notice but they were brilliant. We have 2 lovely ladies who give mum a shower twice a week. Mum has dementia and was forgetting to shower. She loves her shower sessions and they always have a laugh.

D B (Daughter of customer)

Thank you for all the advice, care and support given to our mother and the family. All the carers helped mum to have a happy and comfortable life during a very difficult time. All the carers made her feel valued and she valued the care given by you all. You also made our lives so much easier by responding to every request with a smile. Thank you.

W (son of customer)

Extremely Likely to recommend Caremark (Thanet).
Average Rating: 5 out of 5

The service we receive is excellent. The staff are always, kind, friendly, efficient and helpful. In fact, they are all angels.

P N (wife of customer)

My husband recently had a birthday. I hired a wheelchair and my regular carers helped me to assist him to his garden party. Without them, it wouldn’t have happened. Generally, my carers anticipate my husband’s needs and fulfil them. I feel they care for me as well as my husband.

J G (wife of customer)

Excellent company, needed a live carer for my husband while I had a knee replacement, then help for me while on crutches. Everyone I have had contact with could not have been more helpful.

Georgina P

All aspects of Caremark have been excellent. The office staff have been understanding, flexible and their support and advice has been invaluable. They always ring you back when they say they will! We feel we have struck gold with our carer. She is reliable as well as being extremely competent. She is warm and understanding and a delight to have in our home.

S J (Sister of customer)

I live abroad and had struggled to arrange care for my father who has dementia and all the complex needs that comes with. Caremark has been brilliant—always going the extra mile, keeping me regularly updated, and making sure that they placed carers who have built genuine friendships with my father. Very nice in this day and age to find a company committed to providing the highest standards and earning their customer’s trust, they’ve certainly got mine.

Luke H (son of customer)

We are extremely happy with the care provided by Caremark to my mother-in-law. Due to her medical condition we had to change the amount and days of care, Caremark have been extremely sympathetic, helpful and accommodating. All the cares have been excellent, kind, helpful and polite. We are very happy with their service.

Carlos D (Son in law)


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