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Caremark Richmond Upon Thames testimonials


At Caremark Richmond Upon Thames, we take pride in achieving complete customer satisfaction by providing services that are not only cost effective, but very person centred and of high quality.

We treat our customers with sensitivity, creativity, respect and enhance their rights and dignity by supporting and enabling them to live the life they want.
The excellent care provided over the past 9-months has assisted my mother's recovery following surgery. Continuity of care throughout lockdown was so reassuring when the close family were unable to visit.
The carers have been attentive and caring to my mother, and have kept an eye on my father too. Having care at home has enabled my parents to remain in their own home, which is so important to them both, and to the rest of the family.
It's a difficult decision for a family to start care, and I have valued Caremark's support for me too. From the very first phone call to the care coordinator, I knew that I had found the solution, and the care manager's assessment visit reinforced this. You have always been there to talk things through, and I have valued your understanding and advice, thank you.
Emily F (Daughter of Client/Service User)14/09/2020
I was put in touch with Caremark when my Mum suddenly needed help at home after a few months in hospital. It took Mum a while to accept carers coming in, but she eventually grew very comfortable with them, and from the start they were nothing but reliable, trustworthy and professional. Mum deteriorated somewhat and without doubt, the wonderful carers made it possible for Mum to stay at home for as long as she could. They really do become friends and they really do go the extra mile when needed. I wouldn’t hesitate to recommend Caremark to my family and friends.Lyn S (Daughter of Client)14/07/2020
Professional and reliable, some carers really do go that extra mile when needed to. Would definitely recommend.Lyn Chadwick10/07/2020
I had a very prompt response to a request for some temporary care for my husband, who has dementia and who fell in the stairs at home. We needed help with getting up in the morning, showering and dressing. As time went by we were glad to have companionship care. The main carer was exceptional and she responded to all our needs with grace, energy and efficacy. If we need care services in the future we would have no hesitation in engaging Caremark and recommend their mode of operation, right from the initial assessment by the care manager, through to execution over many weeks. This is our first experience of engaging care services and we have no idea of the correctness of charges having nothing to compare with. I felt perfectly comfortable with the charges.Lesley T (Wife of Client)09/07/2020
My Carer is the most beautiful girl in the world. I Love when we sing together.Client V C14/05/2020
"My memory isn't what it was but my carer helps me to take my medication correctly. I feel very safe when I'm with her. She makes me laugh too!"Client S C21/04/2020
Very good with my care workers. My life is not good without.S D (Client)18/03/2020
The amount of care and indeed the quality has gradually increased as my Aunt's needs change. She now has visits three times a day with two or three carers mainly attending in the week. My Aunt has become more content with the visits. She now lets one lady help her with the bathing, which is amazing.Colin B (Nephew of Client)21/02/2020
I look forward to my morning visit from my carer. He is reassuring and I don't know what I do without him bringing groceries for me"Client G H20/02/2020
The service of providing a rota of carers has proved excellent - the only concern has been caused by traffic/lack of buses.
The carers are all very pleasant, do their tasks efficiently and are always welcome.
J D (Husband of Client20/01/2020
My Carers are patient and reassuring and have made me feel safe more confident when being hoisted of bed which i find bit scary.Client J C19/01/2020
"When Mum's carer arrives its like a warm Hug". She is like part of the family now.Daughter of client B S01/11/2019
The most caring carers I have ever met. They are outstanding. I would highly recommend them and the service they provide.F S (Client)09/10/2019
Caremark provided my aunt with exceptional care. The staff were excellent they provided high-quality care and enabled my aunt to pass away peacefully at home. She would not have been able to do so without their care. They were reliable, trustworthy and professional. I would highly recommend their service.L D (Niece of Client)23/09/2019
My Sister-in-Law wanted to be cared for in her own home and be treated with love and dignity in the last few weeks of her life and this was given to her 110% by her lovely carers.J L (sister inlaw of client)20/09/2019
"I love my Caremark family, I wouldnt be alive without them".Client S D05/09/2019
I also just wanted to thank you for providing such great carers. Shahida is really a God-send and even the lady that visited my mum yesterday (Laura ) actually made my Mum’s day with some positive feedback she gave to my mum (my Mum’s words, not mine). It’s highly appreciated and just wanted to show my deepest appreciation.Domia04/09/2019
This is the best care company I have ever used. The care staff are excellent as is the management. They all go the extra mile and nothing is too much trouble. I would highly recommend Caremark for the dignity they show and their kindness.Patricia R12/03/2019
Most helpful, look after Mum very well.Linda G08/02/2019
Carers are punctual, pleasant and take great care in handling my wife.
Unlike our previous carers, they are constantly cheerful and willing to carry out any work we ask them to do.
Danny S06/07/2018
Andrea is fantastic, I cant fault anyone. Caremark have changed my life. Gold stars all roundSimon Dorsett19/04/2018
I would like you to know how efficient your carer been to me . Joy to have her here everydayS G13/04/2018
Lynn J is an asset to Caremark Richmond team.Jean P23/02/2018
Daisy-Mae is lovely and I love spending time with her.W H( Client)01/02/2018
As usual Caremark is amazing and its great you do changes at such a short notice to fit in with my Son's schedule.H Taylor ( Clinets mum)29/01/2018
I have to tell you how grateful I was to see Maria this morning. I hope you don't mind but I took advantage of her being here and had a bath. First one in the days. Nobody from other agency turned up . I am very keen for you to find suitable replacement, so please keep in mind. Maria is very thorough and my kitchen is delight. Merry ChristmasJ H ( Client)23/12/2017
I am very happy with my Carer Alexis G . She is very pleasant and I feel very happy spending time with herB Johnson09/11/2017
All the carers who come and visit me are very good and I am very happy with all of them. I have and I will always recommend Caremark to whoever I meet.Patricia R24/10/2017
Paul exactly knows what I want and what's on my mind. I cannot expect anything more . Very happy with Paul S.Kenneth L24/09/2017
I have never had such a lovely agency and girls looking after me.Social worker for Julia H Duty Team13/07/2017
Grace is brilliant, she uses her initiative, doesn’t need to be told what needs doing. I am telling others about how great she is.Ferydoun Jafari12/07/2017
Leighann is lovely and I wouldn’t like to change anything about it.M Parson11/07/2017
We are very lucky with having both Kaylee and Jack working with Joshua. They are both great in different ways. Kaylee is very efficient and Jack is fantastic with Josh. After a long time I don’t need to worry about Josh being able to go out and do things.J Coster's Mum07/07/2017
Both girls are fantastic, this one (Sara) always has a smile on her face, very nice and pleasant.M Carver06/07/2017
Birthday present to a Ford fan. “ oh thank you so much, wasn’t expecting... this is great I have lots of reading to do now”.Mr Mackay05/07/2017
Grace is part of the furniture, the family. She is the best thing that happened to us.L Furniss's mum04/07/2017
I am very happy with Vanessa, very well indeed. Everything is going very well.P Crocker27/06/2017
I would like to take this opportunity to thank Caremark and especially Kim who looked after my mum.Kim's approach to handle any situation is really appreciated. At all times Kim made sure mum is safe and comfortable.Robert Coles- Son19/06/2017
19/01/2017
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