We love our customers, and they seem to love us too!

Good morning,

My mum, has recently started having companionship care from you.

After a very negative experience with a previous agency mum was not keen on trying again.

However, your carer visited her twice last week and mum has been absolutely delighted. She has gone from dreading and trying to cancel visits and always cutting them very short to being really enthusiastic and thoroughly enjoying her time with the carer.

Many thanks for supporting mum and making such a positive change.

Clients Daughters

Caremark have provided some fantastic carers for our mum. Carer x understands her dementia and manages all her needs better that we ever expected. Our mum has missed male company since my dad died and a visit and cup of tea with Carer xx makes her day. My sister & I have both recently been away on holiday and Caremark have managed our mum with skills beyond what we expected. Regular communications during this period, particularly from Carer xx were very reassuring. We are so pleased with the care from Caremark that we are increasing the care hours for our mum so we can have more time to enjoy our own children & grandchildren.

Clients Daughters

Thank you for your help with the our customer.

I really appreciate your efforts to put in the support at such short notice. Your help has enabled the customer to remain in her own home and has prevented further trauma for her at this already difficult time.

A professional

Dear all at Caremark Oldham,

Some letters are easy others like this one are really difficult. To say thank you for caring for my Mum doesn’t explain the gratitude we really feel.

Every time we have met your front line staff, the people with the gloves on, we are filled with gratitude and reassurance that my Mum is in safe hands.

I used to say to my staff – remember the 3 ‘C’s – kind, caring and compassion, your staff have this in abundance.

Family members

“I have needed help on occasions and to this end, the care manager and her team have been extremely helpful to me and recently went the extra mile and more. If I could, I would award them 5 gold stars.”

Client’s Husband

Thanks to you and your staff for all the support you have provided for my parents over the past few years.

Son of Clients

I really enjoy working for Caremark. I love helping different people on a daily basis and doing different things. My colleagues are all very nice and we make a good team.

N Broadbent – Care & Support Worker

My experience using Caremark has been excellent. All members of staff that have come to provide care for my father have been exceptional, giving quality care & support within his home. I have had this agency for over 12 months and highly recommend them. The support that each individual has to offer is such of a caring nature, my father is given his dignity and comfort of being able to live at home. Caremark are a high quality agency, recommended to take care of your loved ones.

Daughter of customer

Once you have Caremark looking after you loved one, I can honestly say you will not want anyone else. My Brother has many medical problems, one of which is complete deafness. I needed a company that would have continuity of service, with the same carer and another to cover for holidays etc. Caremark introduced the 2 ladies to my brother that would be coming in and also kept their promise of being on time every visit, so that way my Brother knew who was coming through the front door, and also reliable in all weather. The carers would communicate with my brother by the use of a white board, then my brother would answer them. The log book were always up to date and if they had any problems they would contact me. The ladies caring for my brother, always went ‘the extra mile’ nothing is too much trouble and completely trustworthy.

Sister of Mr E

The service I get from Caremark for my two sons is wonderful. I have no problem with the staff they come on time every week take my boys out to the park when the weather is nice, or indoors when the weather is bad. I think this service should continue to help families who have special needs children. Staff are friendly especially the Care & Support works we get on a regular basis.

Oldham based customer

Every carer in the company are good, they all know how to do the job well, they all know my moods and are very sympathetic of my illness. We have had Caremark for 2 years and have always been happy. Staff are efficient, helpful and friendly.

Mr B – Customer

Caremark provide the Time Out service for my son who is autistic. Since starting with Caremark I can see such a difference in my son, he has more confidence and is less shy around people. The carer turns up every week and never lets us down. It gives my son a chance to socialise with other people as well as give us the family a break. The service is amazing.

Mum of a young person

The carers at Caremark are brilliant they are all helpful and efficient. They all make my life so much easier and don’t make me feel a burden. They are all happy to chat and listen which is what I look forward to the most.

Chadderton based customer

Caremark’s staff are helpful, kind and friendly, they don’t make you feel a burden or a nuisance. I know it is their job but they do it very well. I said to my care assistant “I do enjoy you coming here” and she replied “I enjoy coming to see you”. Caremark give me a sense of security. Carers turn up and on time which is very important (and of course always let me know if there are any changes at all). The care I receive is exemplary; above and beyond I would certainly recommend Caremark.

Mrs F Uppermill based customer

Caremark are an outstanding company. Carers are excellent, attentive and do their best to accommodate my needs. I enjoy the carers coming to support me, not only do they do the jobs they are supposed to but go the extra mile to ensure I am ok and provide me with some companionship. The carers are professional, friendly and efficient and nothing is too much trouble. They have really helped to make my life in my older age enjoyable and easier.

Ms G, Greenfield based customer

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