We love our customers, and they seem to love us too!

I know how difficult it is to find the perfect Care provider for an elderly parent. Look no further, Kensington Caremark is a gem of a find. From the admin to care assistants their main concern is the wellbeing of our father. All his care assistants are wonderful, loving, they take care of our dad as a member of their family. A big thank you to the care manager, you always call my sister and I to enquire about our dad and keep us informed of any changes well in advance. We have seen the change in our dad since your company took over providing his care. He is happy, joking with all his care providers, he looks forward to their visits. What we have found so amazing is any concerns are dealt with as a team, we are a team, the manager, care providers, and our family. We appreciate you all.

I am very impressed by your company for calling me to check on your customer. This is very professional and excellent care from your company and I am happy to work with you.

Thank you, you have been very kind I am very grateful for your support and service.

People told us they felt well supported by their care assistants. One person told us, “They certainly are giving good care; they’re extremely nice people.” A person’s advocate told us, “[Person] was with a previous agency, but this has just been amazing.” A person’s relative told us, “They are so attentive, I’m very impressed. [My relative] reports they are very kind.

CQC Inspection report

Many thanks to you and all the care assistants for taking good care of my loved one in recent months.

I am happy and impressed with how at ease your care assistant made my mother feel and that she was able to support and encourage her during their time together.

Thank you to the Caremark team and to my sister’s care assistant for supporting her and to the Care Manager Fathia for ringing my sister regularly, she is comforted and appreciates your support.

A person’s advocate told us, “It’s the best care package that we’ve had in terms of being smooth running. There’s no issues with the care.”

CQC Inspection report

My care asssitant is magnificent and very caring, I look forward to my visits and would be lost without her.

I want to compliment my care assistant, I am ever so grateful for her help. She is extremely patient, intuitive and diplomatic. She knew the hoovers loud noise agitates so she suggested using a broom instead. She is very easy to be around.

I just wanted to say the whole team including management is delightful. They go above and beyond to make you feel comfortable. We are so grateful to have you and feel like you are part of the family.

Thank you so much for your kind wishes and your amazing treatment towards my parents. They always speak so highly of you, we are honoured to know you.

I couldn’t be happier with the service, thank you so much. My husband really appreciates everything. We appreciate your visits and calls and how you’ve taken care of him. I hope to maintain this relationship with Caremark Kensington forever.

Thank you so much, I would recommend you in a heartbeat you’ve done right by me from the start.


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