Caremark has been a pleasure to deal with, from start to finish. We contacted you at a time when our lives were upside down, and our hearts were breaking. We knew mum didn’t have long, and we needed to ensure the time we had left with her was as easy as possible, and that mum was safe, comfortable, and well cared for.
From the first phone call we made to you, until the last call the care assistants did, we felt reassured, and confident in the care our mum received.
Every care assistant that came to mums were lovely and friendly, but most of all, caring. Each one had different strengths, and personalities, but they were all extremely positive, and went beyond the call of duty on a daily basis. We honestly couldn’t have wished for more.Your team made our mum’s last few months more bearable, and put a smile on our mum’s face, everyday. They showed our mum genuine affection, which meant the world to mum, and us. They not only supported our mum, but they supported us too.You all make a difference. The difference between chaos and calm. Anxiety, or peace of mind. Please don’t ever underestimate what you do, and how much you help.

The care we receive from Caremark is second to none. The staff are brilliant, always chatty and friendly and absolutely great at their job. Roy always has a smile on his face when they come in and is appreciative of what they do for him. They are also great for me because they give me a break and do the things that I can’t do for Roy.

I have the same care assistants, which is important to me because I get anxious when I don’t know people. The care assistants who look after me are all fantastic, I trust them completely and they have become an extended family. The things Nicola and Carol have done for me go well beyond what is detailed in my care plan, but that’s what makes them and Caremark so good. They have helped me feel much more confident in myself.

My sister and I have been very pleased with the help and support provided by Caremark. The care assistants themselves have all been really lovely and friendly. They make sure that mum takes her medication properly and that she has plenty to eat and drink during the day. They help out with her laundry, they will hoover through the flat for her, and even help her out if she’s got into a mess with her knitting.

Having the care assistants looking after mum is very re-assuring for us as we can’t be with her all the time. We know that mum will have a bit of company and someone to have a chat with everyday which I know she really enjoys and benefits from enormously. We are very happy and satisfied with the service provided by Caremark so far, and so is mum. Thank you.

The staff members that we have met and dealt with have all been polite and professional, but more than that, they make a definite effort to be kind and understanding. The care assistants who come to care for my mother are on time and diligent, they are smart and professional and provide the service required admirably. More than that, they are helpful, within the limits of their specifications, to do everything they can to help my mum. I feel confident for her well-being knowing they are there.

We have care assistants four times a day to support my father with a variety of care i.e washing, dressing, meals etc. Dad’s care assistant is the most caring and professional person who is part of a team providing care for my father. He has a gentle manner and nothing is too much trouble. My dad feels a really strong bond with his care assistant and he has become a valid and welcome visitor and enables my dad to keep his dignity at all times.

Could you also give all the ladies that are looking after mum a pat on the back and a thank you from us, everything looks lovely and clean and mum seems very content. Whoever re-organised the drawers WELL DONE, my sister wonders why we didn’t think of it before.

Charlie the care assistant is excellent, really bubbly and appears to be an excellent care assistant. I am very impressed. We all really liked her, her exuberance for the job is very refreshing.

I have the best homecare. If I want something they are both there. I count them as my friends. They help with my shopping, hairdressers and bank.

Tannischa, Charlie and Debbie are doing a wonderful job of caring for my mum and going that extra mile. A great team, and so reassuring Caremark are lucky to have these ladies. It helps to get the continuity too, long may it continue as this makes a massive difference.

I really appreciate the professional sincere care that is being provided to my wife and I feel confident she will be looked after now that I’m soon to go back to work.

I really valued the efforts of our care assistant Jade early this morning, considering she’d also visited us late last night. She embraced the challenging call this morning in such a cheerful friendly manner, putting Margaret instantly at ease.

The way you interact with my daughter is amazing. The way you talk to her is really nice and caring you are all amazing I’m so grateful. Thank the lord I now have two care assistants for each call. You are all doing an amazing job.

I’m really pleased with the team, keep sending Cherie, Donna, Lumpka, Danielle, Viviane and Katy. Hannah really loves them and interacts with them with beaming smiles. Thanks to Cherie for the massages! Hannah really does love them. Thank you Donna for the cuddles. Keep singing Lumka I’m getting there with the teeth brushing!

I really appreciated the call from the supervisor regarding mum’s care service and that everything was fine and how proactive you are compared to other companies and the extra mile your care assistants are going.

I’d like to say how very helpful all the care assistants are and how they make me feel really comfortable when providing personal care. They are very kind and can’t do enough for me.

We love our customers, and they seem to love us too!


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