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Caremark Sefton testimonials

At Caremark Sefton, we take pride in achieving complete customer satisfaction by providing services that are not only cost effective, but very person centred and of high quality.

We treat our customers with sensitivity, creativity, respect and enhance their rights and dignity by supporting and enabling them to live the life they want.
Dear David
Please accept this letter as resignation of my post as Care Assistant. My decision to resign was not easy and I want to express my gratitude for a rewarding employment with Caremark and with you personally. I feel that as I go into my 2nd year at University I must put all of my concentration into my studies.
I will always be grateful for all the support you have given me over 5 and a half years and I wish Caremark and yourself all the best wishes for the future.
Jade J
Dear Ruth and all the team
We would like to express our sincere Thanks for all the care and kindness shown to John over the past months. Knowing he was treated with such care and dignity meant so much to us. We particularly mention Lora and Sam but all the girls who attended to John where too kind.
Thank you again for everything
DS - Client's wife19/01/2020
We have been so pleased with the care provided by Caremark and Mum has particularly liked having her regular carer Paula. She has been fantastic with Mum and please pass on our best wishes and thanks to her.Noreen R30/10/2019
I would like to thank all of your carers who supported my Mum for the last 9 months, they were always professional, cheerful and nothing was ever too much. Apart from supporting my Mum they also helped Dad, my brother and I through a difficult time.

Please convey our thanks to your very 'special' carers.
Thanks again for the great work your team doMike C02/07/2019
The service we have received from Caremark, from the office and the ladies that visit Mum has been a credit to the caring profession.Karen (Client's daughter)18/06/2019
I have been hugely impressed with the service and the staff are so friendlyRN family member14/05/2019
To Ruth and all at Caremark
Just a quick note to pass on our thanks to you and your team for all the help and support you have given us over the last few months.

Without doubt you and your team made those months easier for all of us and I know that my Mum looked forward to the visits as much as we were comforted by the fact that care was being provided.

We would also like to thank all of the carers involved in Mum's care.
Mark L05/03/2019
'Your staff are like angels - I'm so glad my son found you'.Mrs JBH25/02/2019
To all the lovely ladies who cared for Jim by showering and washing him so well, sometimes in difficult circumstances a very 'BIG THANK YOU' you helped me so much and were always kind and cheerful. Jim was always clean and never smelt at all which was my worry.
Thank you again we both loved and appreciated you.
Alice T15/02/2019
Thank you so much for the flowers you sent to my Mum and also thank you to Kate and Ally for attending Dad's funeral. We were touched and very grateful to them for being there.

All of the Caremark carers that worked with us were a tremendous help to Mum and Dad in the last year or so.

Thank you sincerely to your team for their support.
James T05/02/2019
To all the staff and carers at Caremark

We would both (Sue and Stewart) like to thank you all for the wonderful care and attention you gave to John which in his own way I am sure he appreciated. I can imagine knowing him for as long as did, that it can't always have been easy because he could be very stubborn when he wanted to be.

Once again we can't thankyou enough for everything you did for John particularly in the later months and at the end.

With best wishes for the future
Sue and Stewart04/02/2019
I would like to take the opportunity to commend you on your staff that I have had on my training sessions lately, they are all lovely ladies and have a passionate and caring attitude to the job they are doing. It's lovely to see.Antonia Jones, Manual Handling Trainer, Southport01/02/2019
To every one at Caremark - thank you!!
Thank you for covering me
Thank you for your understanding
and thank you for support with me while I've been ill.

You are really appreciated and you took the worry about my job away and that really did help
Michelle D (Care & Support Worker)01/02/2019
To the carers at Caremark who looked after our dear brother Jack. Thank you so much for the excellent care and devotion you gave to our lovely brother during his long illness. He was very fond of his wonderful carers.

My sister and I will always be grateful to your staff.
Mari and Pat and family28/01/2019
Thanks for everything you and the Caremark team did for John. It was only through the superb care he received from you all that he was able to remain at home as he very much wished in his final years.Faye Lowery, Breens Solicitors23/01/2019
I would like to express my thanks for the kindness all your carers, without exception, have shown towards me. Always understanding, caring, prompt arrival, they have never been late and have been prepared to help with any job I requested. Most appreciatedMrs JBH17/10/2018
Dear Caremark
I am writing to thank you and your company for the excellent care provided by Caremark to my wife during my respite in July.
In particular I wish to express my thanks to Lorna C who provided excellent care, including administration of medication, 24 hour care and feeding using NG tube and driver, in addition to working with the District Nurses.
She also went the 'extra mile' in cleaning and tidying up the house leaving it in a far better condition than she found it.
I'll have no reservation in using your company on future breaks and recommending you to others
Ken H01/08/2018
Sharon is doing so well and her support staff are working really well with her. I don't think we dreamed the support would work as well as it has. Long may it continue!Joanne - Social Worker20/07/2018
A Personal Time
I have been receiving funding from South Sefton because I have been on a Section 3 of the Mental Health Act, an order holding you for that minimum time while they stabilise and manage your medicine.
When you leave an acute psychiatric until you are subjected by your local council on a Section 7. That’s the umbrella that provide my funding for Care Agencies, Community Psychiatric Nurse or Social Worker.
After 17 years my mental health is STABLE. The hardest part is finding a Care Company that are doing it for the right reasons not just money grabbing. I’ve had them all! “We will do this, we will provide that, help you with your shopping, help with house chores. People have just looked down their noses at me when I asked them to freshen up my bathroom. Transport let downs, not allowed in carer’s cars because of their insurance, carer’s done up to the nines. Seriously I had one company owe me 70 hours of care and they took the money and dropped me! I was so weary when I had my managers meeting with Caremark I was sceptical, but the manager was in a tidy uniform (I’m ex-army). My head said, “here we go again” but my heart said, “you’ve found them”.
After 3 weeks with Caremark we were all synchronised, we flowed, on my Wednesday my medication is collected and then my carer talks me through any problems I had the previous week, and we clean my flat. Thursday is my shopping day but unfortunately, I have Post traumatic stress disorder and I don’t like everyone around me so the first time this poor lady was virtually running to keep up with my striding around in my haste to get home! Now it is done in a more sedate pace due to my support worker talking gently to me and heling me stay focussed on the task. I suffer panic attacks, and this helps me stay calm. Friday is lucky dip day! We might watch a film, take the dog to the beach etc. With Thanks to Caremark I’ve got an aim and a plan. I’m going to community college when the academic year begins and I’m stable, happy and relaxed and mostly I have hope. It’s taken a long time and the Caremark company are young but hand in hand we can go a long way, because this company will bend over backwards to help you and I feel relieved because I know I’m not going to be let down. They welcome feedback too so I feel I have a voice and I am being heard.
Thank you, Caremark. You will never know how appreciated you are.
Miss S27/06/2018
Thank you! All the carers you send to me are very kind and helpfulJean B18/06/2018
Thank you and all the girls who visited for their care and kindness, given so courteously Caroline was Ray's main carer and we were able to thank her personally on the last day. Please pass on my thanks to all the other ladies - Ray appreciated them all.
We go, again, to the Walton Centre tomorrow, and I hope they will see an improvement.
Thank you, again, for your care which has aided his recovery
Margaret M05/06/2018
Thank you to all of your carers who have looked after Mum so well. She has now moved to a residential home in Rufford and is settling in well. A special thank you to Paula who has been there for Mum for over a year and I know she was Mums favourite.Ann and Ruth08/05/2018
Thank you - we are very happy with Sophie and Kate, they are excellentAlice T24/04/2018
Having reviewed my care I am gradually improving, and feel that I have improved to the point where I can deal with the care needed myself. I would therefore like to discontinue the support from yourselves.

The care I have received from your ladies was extremely good and I am grateful for the courteous way they have dealt with me. Please convey my thanks and good wishes to them.
Irene H06/03/2018
Your girls always go above and beyond, however I would like to thank Michelle especially for yesterday. I returned home and Michelle had her ipad with her and was showing my husband the boat he was on in the war and reading about its history afterwards. Understandably this was of real interest to him and stimulated him - just what he wants!

Thank you to all of your carers
Beryl D27/02/2018
To all at Caremark
Just a note to say a big 'Thank You' for the homecare that you gave to my Mum - Katti - while she was still living at home. The girls who looked after her were marvellous and I know she looked forward to them coming in.
I'd like to give a special mention to Diane and Michelle (who Mum saw most of the time), the attention they gave her was amazing. As I don't live locally (Bristol) it was especially comforting to me knowing that Mum was in their very capable hands - I can't thank them enough.
Mum has now moved into a Care Home In Blundellsands initially for convalescence following her last stay in hospital. However, I doubt very much that she will ever be strong enough to return home and live on her own again. If any of the girls want to call in, I know that she would be thrilled to see them.
Once again thank you for everything
Kind regards
Gill A05/02/2018
I thought I would drop you a short line to put on record my appreciation for the excellent care services you are providing for my mother. It seems like your carers regularly go above and beyond what I expect from such a service and I have no hesitation in recommending your company to othersAndy B30/01/2018
I can't thank you enough for all you and your colleagues have done to support my mother over the past few years. Jane, in particular, has been endlessly patient and kind. Do please pass on my thanks and appreciation.Judy M02/01/2018
Thank you for all your support for my husband over the last few years. Your carers were wonderful and looked after him so well.Helen C21/12/2017
All my carers are kind and friendly and nothing is too much trouble for themMary B22/11/2017
John's regular carer (Jenny O'K) is excellent - she has developed a good relationship with John, knows his support needs and goes the extra mile to ensure John is safe and well and hygiene is maintained.
She gives him the right level of support and at the same time promotes independence.
Jane P (NOK)10/10/2017
All my carers are lovely, and a great help and a joy to have in my homeEnid H06/10/2017
Can you please thank Diane S - she has been excellent in her support for my Mum!Kay S25/09/2017
I would like to take this opportunity to thank you all for the care and friendship you have all shown to my mother Alice over the last couple of years.

It is with great regret that we took the decision to move her into residential care but we were left with little choice especially when it came to light that she had started wondering.

You have all been wonderful and I would to mention Sue, Amy and Sharon in particular.

Thank you all
Irene M12/07/2017
Dear Renatta

Thank you so much for the card. Also much gratitude and congratulations to Lorna for her amazing care, commitment and effort in keeping the household going and helping me progress, plus phenomenally for being here for 21 days continuously.

Many thanks to all
Love from
Jen K
Jen K12/06/2017
The funeral of Mrs DJ was held today and Peter her son thanked our carers Natalie and Jade for attending the funeral.PJ17/05/2017
Mrs M telephoned to say a big thank you to Lisa for her help and assistance this morning. She found her to be very helpful, understanding and caring in supporting her whilst waiting for the emergency services to arrive.Mrs M09/05/2017
To the team at Caremark
I would like to express my very sincere 'thank you' to all the staff at Caremark who have been so kind and considerate in looking after my Mum, the way I would have done!! It has been a very difficult situation for me and everyone has been very professional and understanding.
Lots of love and thank you for your support
Sandra M and family27/04/2017
I just want to say thank you for everything you and your staff have done for me over the last 12 weeks, they have been outstanding. Please text them and let them know I will truly miss you all.A-M K23/01/2017
I would like to pass on my thanks for the excellent care provided to my mum by Leah, Amy and Jenny. Their professional , caring and helpful ways have also helped me in what has been a difficult time knowing that my mum has been so well cared for. Nothing seems too much trouble for them, they have exceeded all the expectations I had. My mum calls them 'her ladies' and she will miss their daily visits and little chats.Karen N12/01/2017
I just want to emphasise and re-iterate how highly we value Renatta's brilliant work and especially how she amazingly resolves the most difficult crisis.
She must be such a valued member of your staff. Please pass on my unreserved appreciation to her and her colleagues.
Jen K07/01/2017
I have nothing but praise for the carers who attend my Mum, they go beyond what is asked and the office is very professional and caring whenever I have been in contact.Karen N08/12/2016
My husband's care and support worker is a very kind and happy man.

He (Billy) listens and talks to Ray who is unable to speak. He is a very good worker, he is well trained and he does not rush his work. He takes pride in his work

He has helped me and I don't know how I managed before Billy came.
Mrs I06/12/2016
Thank you for looking after a friend of mine who has advanced dementia. You assigned consistent and compassionate carers who all got to know my friend well and worked hard to ensure her needs and wishes were well met, even when it was very difficult for her to communicate with them because of her condition. Her regular carers were all wonderful, and the office was also supportive and responsive , often reacting to unusual requests at very short notice.
When it became impossible for my friend to remain at home , her carers wrote such detailed notes for the team at her residential home that it made the transition much easier for my friend than we feared it may be.
Overall Standard: Good
Staff: Excellent
Care / Support: Excellent
Management: Good
Treated with Dignity: Excellent
Value for Money: Good
Kate D07/11/2016
You seem to have found us the best carer in Lucia. So competent, caring, pleasant and quick to think what's needed.
Thank you
Jennifer K31/10/2016
I would like to say how very good your girls are in caring for my sister Elsie. Their kindness, patience and total dedication to their work is beyond reproach. They all seem able to get the best out of Elsie and I know that she is very happy with them all.
They are special people
Thank you
Mary B - Formby12/09/2016
Our Care and Support Worker Billy Metcalfe received the following feedback in 1 week:
27 August............... 'Extremely Good'
28 August................'The Best of the Best'
1 September............'We are made up with Billy's help'
Raymond I / George B01/09/2016
The whole family are very grateful to Caremark for looking after Mum so well while she was at home, and for your continuing concern while she has been in hospital.Christine S27/07/2016
This is the best care that I have ever received and all the girls are amazing. I am very grateful and enjoying the company so much.Mrs S - Crosby17/06/2016
Dear Renatta and all the Caremark girls

Thank you so much for all the wonderful care you gave to Joe (my Uncle) in the months before he died. You really were a lifeline for him and Kathleen and I know how much he relied on you all coming in to cook for him and Kath. You really made a great difference to his life in his final months and I thank you with all my heart.
It was wonderful that you all came to his funeral and hugely appreciated. It said a lot about the care and kindness that you have given to him.

With very best wishes and thanks to you all.
Noreen R13/05/2016
Dear Mr Richards

I am so grateful to you and your staff for delivering the most wonderful service to my parents during their recent difficulties.

That you were able, at less than 12 hours' notice, to put together a care team to look after Mum whilst Dad had his completely unexpected stay in hospital is a credit to your business.

Each of the four carers who attended during the 24 + hours that they were needed, some of whom hadn't met Mum before, were really great to deal with and nothing was too much trouble. Mum was the centre of attention and was most wonderfully looked after, do please pass our thanks to them.

The entire family are extremely grateful to you and your team for making what was an extremely challenging period a lot less stressful than it might otherwise have been.

Be assured that I will not hesitate to recommend you and your company.

Many thanks

Kind regards
Sid Ludlow20/04/2016
Week 1:
Lucia was supporting a lady, Mrs H who required peg feeding and the tube became blocked. Lucia immediately contacted the District Nurse and awaited her arrival calmly reassuring the lady all would be ok. The District Nurse arrived and thanked Lucia for how well she handled a challenging situation. When her son heard what had happened later that day he was so grateful to Lucia and rang the office to express his gratitude and thanks.

Week 2:

The following week a lady in Crosby required live-in care allowing her son in-law John, who is also an experienced Care and Support Worker to go home to visit his family and friends. Having been in care for 15 years John was very specific as to the care that his mother in-law required leaving precise guidelines. On returning a week later he could not praise Lucia enough. John said that he had used a number of providers in the past and the carers had all done what they felt was best for his Mother- in law – Lucia had supported her Plan exactly as requested. As a result of her attention to detail Caremark will be supporting this lady again.

Week 3

Our client Mrs E had had a stroke and has dementia and requires 24 hour live-in care. She has speech difficulties especially when she becomes anxious. Within 24 hours Lucia had gained the trust of Elsie and had developed a communication chat of all the words that the Mrs E had difficulty pronouncing, she also assisted her with her communication skills by drawing pictures. Within a week she was communicating well with her. Mrs E’s sister, has contacted the office saying that she wants Lucia to continue to support her sister from now on.
3 different clients12/04/2016
Dear Alyssa

Just a short note to thank you very much for all your kindness to Gill. She always loved to see you and I know how difficult she could be with you. Your caring was wonderful.
David A (Hightown)08/04/2016
Dear Renatta

Can I take this opportunity to thank you on behalf of myself and my family for the care that my father received from Leroy.

Dad enjoyed his company and benefited greatly from the quiet, respectful and gentle assistance provided by Leroy. It meant that Joan and I could have an undisturbed sleep knowing Dad was in good hands.

Leroy had some difficult nights' to deal with and often went above and beyond the call of duty. He made a very stressful time for us just a little bit easier.
Please pass on our very grateful thanks to him.

Yours sincerely
Sandra (Jackson)20/03/2016
'I would like to thank you for all the excellent care and attention that you have given to Dad. We are all very grateful.'Mrs D Wilson05/02/2016
I would like to take this opportunity to thank those carers who are looking after my mother, she is very happy with themMrs Irene M (Rufford)19/01/2016
I write to thank you for the support you gave to my Mother and Father when they came to Southport for Remembrance Sunday. Unfortunately my Mother could not settle in the Hotel and I had to come and collect her but you continued to look after my Father visiting him daily and taking him to the Service at the Monument.
My Father was proud to attend the Service and I thank you for the help and support you gave him. I have sent flowers to Shelley and Caroline for their help and for making it a special day for my Father.
Mrs P - Lancashire16/11/2015
I am Mrs P's neighbour and I am writing to say what a wonderful job you (the carers) are all doing and how Mrs Pickles is looking so much better.You go above and beyond your role as carers to make sure Mrs P is well looked after - thank you!Mrs Pickles neighbour08/09/2015
Our whole family really want to express our thanks to Caremark for your care and support for the past few months. We have been impressed by the proficient way in which you have consistently and reliably provided the help and support that Mum wanted. All your staff have been sensitive, kind and genuinely caring, always paying attention to Mum's wishes and preserving her dignity throughout.

We feel that we must particularly thank Lynne and Lucia for the way in which they helped and encouraged Mum during the last week or two while she was at home. Lynne came to help several times at short notice when Mum could not cope, worked extraordinarily hard and often had excellent suggestions of ways to make life a little bit easier. Lynne was able to maintain a friendly and cheerful manner, yet in a way that was always professional. Lucia was wonderfully gentle, kind and patient when Mum was really struggling; and still quietly wrote up the notes, took good care of hygiene and medical support, while remaining sensitive at all times.

We have been truly humbled by the combination of care and professionalism which you have all shown and, as a small token, hopefully some flowers will arrive in the next day or two.
David and Carol S (Crosby)02/08/2015
'Thank you very much indeed to all those who looked after my Mum over the last 12 months. Especially thanks are due to Charlotte, Jane, Sheila and Donna during the recent crisis. You'll all be pleased to learn that mum has rallied and is her old self! She sends you all her very best wishes, as we do.
Once again, many thanks to all Mum's carers for an excellent job.
Lorna and Ron09/02/2015
Mr B from Maghull received a Reassessment of his package recently at which our FCS, Charlotte, and the Social Worker, John, were present.
Mr B said that he had been cared for by a number of Care Providers over the last few years but the care he was receiving from Tamara and Debbie was by far the best and that he would recommend Caremark to anyone.
Mr B02/02/2015
Dear David and Donna

'Thank you for your kind letter. You are certainly right about my Aunt's sharp ripostes!

It was only in her last few days that I became aware of how much she had shared with you and your superb team of carers.'
Christopher K28/11/2014
When I came out of hospital I was in need of a carer to help me to get dressed in the morning, prepare my breakfast and tidy up.
Leanne came at 9.00 every morning for 6 weeks. I was feeling very depressed and when Leanne arrived, she let herself in and came upstairs all smiles and it felt like a breath of fresh air.
Leanne prepares a perfect breakfast and we soon become good friends. I have only corrected her once for using too much Fairy Liquid when washing the dishes!
Now I realise how quick and efficient Leanne was.
Cyril R Litherland03/09/2014
I am so pleased to say that I am maintaining the good progress initiated by you and your staff on 2nd July.
Hannah and Stephen were excellent carers and ambassadors for your company which I hope will deservedly expand and prosper.
Kindest regards and best wishes
Ashley H OBE14/08/2014
I would like to pass on a big thank you from Bob R who cannot praise his carer Leanne highly enough. Bob said Leanne is absolutely lovely and describes her as a real 'gem'. Please pass on this message with a big thank you to Leanne and Caremark.
Much appreciated
Elaine Mc (Social Worker)25/07/2014
I have been receiving care each morning to assist me to get up, washed, dressed and have my breakfast prepared. The care I receive from Caremark is excellent and after the 6 week re enablement period I asked them to continue delivering my care privately. My carer has always been Ann who is kind, understanding and fun!JG18/03/2014
I have received 6 weeks re enablement care from Ann following a shoulder operation. Ann always arrived on time and during this period we built up a good relationship which I will miss now that the care is complete and I can now care for myself.

* The Social Worker managing this package telephoned us to thank us for the excellent level of care that we had delivered to Mary J
Mary J - Southport04/03/2014
Thanks so much for all the help that Caremark has been for me while I was lame and struggling to sort out my possessions over 3 storeys.
I am much better now and can manage without specialist care. if I become ill and more disabled, I will know who to contact for excellent care.
I have 2 carers that look after me, Janice comes during the week and Bobbie at weekends. They always arrive on time at 7.30 in the morning and help me to get up, support me in the shower, help me to get dressed, they prepare my breakfast and tidy my bedroom.

Janice and Bobbie have been coming me for 6 months, they are always cheerful and they set me up for the day. I feel I am very lucky to have such good carers.
Because I am badly disabled through arthritis, and live alone, I feel more confident to have somebody with me for an hour in a morning to help me shower and get dressed.

I applied to Caremark (Sefton) and I now have Stephanie from 8.30 - 9.30am which is a great help. She tidy's the bathroom, makes my bed, and then makes my breakfast and any other little jobs that need doing.

She is reliable, has a friendly personality, always on time and a pleasure to have.

If for any reason Stephanie is unable to come, Caremark make sure somebody else comes in her place.
I visited Auntie B at the weekend and was impressed with the standard of her care and the rapport that had already built up with her regular girls. They were extremely polite, smart, cheerful and keen to follow her wishes. It was a great relief to see how well the change over had been achieved and how she was being cared for.AJ20/07/2013
Thank you for your perseverance Ruth. You are a great company to work with!MH - Sefton Mental Health Team
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