Caremark Redditch & Bromsgrove testimonials
At Caremark Redditch & Bromsgrove, we take pride in achieving complete customer satisfaction by providing services that are not only cost effective, but very person centred and of high quality.
We treat our customers with sensitivity, creativity, respect and enhance their rights and dignity by supporting and enabling them to live the life they want.
Mrs P called to say how lovely the replacement carer B was last week, when she looked after her relative. She was very kind and caring and would be happy to have her again if needed.01/06/2016
Social Worker called to say that after a review this morning with Mr L she wanted to pass on how pleased he and is wife are with the care that has been provided by Caremark and his regular carer J. Mr L looks forward to seeing her every day.19/05/2016
" Thank You for being so Great"
Beautiful card sent from Mrs.J.H to carer 'J'Mrs J.H11/11/2014
"Thank You You're the Best"
Fabulous card from client Mrs.J.H to office staffMrs J.H11/11/2014
Client Z.J called today to say that she is very happy with the carers and would like regular from from care and support worker D.MMrs Z.J05/11/2014
To all Mrs. H Carers,
Thank you so very much for all the wonderful care you gave her during the last year of her life.
Your kindness and hard work enables her to stay in her own home which was the most important thing to her.
All the family join me in expressing gratitude and appreciation.
Very Best wishes to you all
Mr and Mrs H
and Family.Mr and Mrs H and Family30/10/2014
Mrs C called today to inform us that she and her husband are very happy with the service they are provided from our Caremark team.Mrs C14/10/2014
" So happy with the both carers looking after dad. He is putting on weight, house is lovely, carers really kind, honest and happy. Really impressed with the quality and very grateful!. So Happy with everything."Mrs M10/10/2014
Thank you card:
" To 'J',
Thank you for your kind words and card for mum. A big thank you for all your help you gave to mum int he short time you knew her. She really did look forward to the days when you came.
The familyFamily of client10/10/2014
Social worker wanted to say that the carers looking after Mrs C have been extremely good. They have made the client feel relaxed and have really changed her life, making her feel more confident and happy.Social Worker09/10/2014
Clients sister has called to say she is extremely happy with the work carers have been providing whilst her mum has been in hospital. They have fed her well and the client enjoys the company of the carers.CP16/09/2014
Mrs S called into the office today to say a "thank you" she is really happy with the 9am call time. The carer came and got the client up and ready for the day, ready to take out.
She also said how grateful she was at it had improved the clients quality of life.Mrs. S15/08/2014
Son on client RM called to say how professional our carers were when dealing with his father in his final days. He thanked the carers as they were especially kind and fantastic .Son of client RM16/06/2014
" Thank you to all the carers that were involved in the care of Mrs.L and making her situation more comfortable."JH05/06/2014
Mrs S : " I went to visit my client today and she wanted to pass a message to thank all of the care staff who have cared for he rover the passed few weeks. They were all lovely and worked really hard.
She also wanted to thank the Caremark for dealing with her situation so quickly after her return from hospital."FCS21/05/2014
We spoke with nine people who used the agency, seven family members and three members of staff, the manager and provider. People told us that they were happy with the service they received and it made a big difference to their lives. They told us that care staff treated them with respect and dignity whilst their independence was promoted.
One person who used the agency told us: "I'm Very fortunate with the carers we have got, they really care"
One family member told us: "They (care staff) have been very good and Changed my life."
We found that people and their family members had been involved in how their care was planned. They told us that they had been consulted about their preferences.
One person said, "If I want something done in a certain way, they (care staff) do it."
We were told that care staff took their time and did not rush people. One person who used the agency described the service they received as: "Very good quality." Another person said: "They (care staff) understand my needs and I have put on a bit of weight as they (care staff) make sure I am being fed properly and I feel much better for it."
Systems were in place to protect vulnerable people. Staff had been trained in how to recognise adult abuse and records confirmed this. Staff we spoke with understood what adult abuse was and knew what the procedures were to report this.
One person who used the agency told us: "They (care staff) are very friendly and polite and make me feel comfortable".
We saw that systems were in place that captured the views of the people who used the agency. These were used as part of the systems that regularly assessed and monitored the quality of service that people received.CQC Inspection Summary11/12/2008
'June can you please thank all of your staff who cared for R and thank you for your support throughout his care. I would like to give a special thank you to E, T and F who I know went above and beyond to make him happy. Words cannot express my gratitude towards these three carers'Mr R's family01/01/1970
'To everybody at Caremark. I would like to say a very big thank you for all the thoughtful loving care that you gave to J in the short time you have been to see him. You made his life so much easier as he was so dependent on you. As I watched you with J you were all so caring and that made him feel better he said. So once again I thank you from the bottom of my heart.'M
'I wanted to thank the team for the excellent service that you all provided in giving care to my mother over the Christmas period. In particluar I would like to thank Care Worker E for providing such an efficient and caring service over what would have been a very busy period for her personally as well. I have no hesitation in recommending your services to anyone looking for in home short term care for an elderly relative'.
To all the staff at Caremark who helped with care of our Mother we say a big Thank you it was much appreciatedRM
Thank you so much you really are much appreciated.JH
"You really are much appreciated. I feel you do much more ...."JH