Meet The Hounslow & Chiswick Team

Swati Bagwe

Managing Director

Swati has a degree in clinical engineering and has been working as an underwriter for medical insurance. She has had a first-hand experience caring for my ageing father. His constant struggle to remember things and communicating with people has been a worry to both her and her family. Hence Swati and her long-term friend, Shipra Mehta, decided to do something for others suffering with a similar condition. They have taken franchise to deliver a professional, friendly and caring service to suit everyone’s needs. Since visions and goals are the same, they put in their honest efforts in bringing about a change in people’s lives. Swati and Shipra look forward to be at your service whenever you need them.

“Myself and my team are passionate about ensuring people have choice and control over their lives and delivering high quality care and support. We are committed to supporting our service users to continue to live fulfilled lives with dignity and independence and to be participating members of their own communities”.

Shipra Mehta

Registered Care Manager

Shipra’s experience ranges from teaching, insurance and has recently been working for NHS 111 emergency and urgent care services.

The lack of professional healthcare has become a growing concern in the U.K and has put our elderly adults at risk. Having ageing parents with growing need for care, has inspired and motivated her to do her bit for the society we live in.

Hence, Shipra and her closest friend Swati Bagwe decided to set aside their jobs and tie up with a very reliable and professional Caremark franchise. Through their professional and personal experience of the care system, they believe that the quality offered by Caremark Hounslow and Chiswick would set them apart from all other providers. They want to give those people the opportunity to spend time as a family member and not just as a carer.

“By looking after our customers like members of our own family, we allow their family members to enjoy time with their loved one whilst we take the pressure and demands of caring away from them if they so choose. By placing their trust in us, customers and their loved ones can have the confidence to enjoy a more independent lifestyle in the comfort of their own home.”

Shipra is passionate about quality and ensuring that the individuals that she supports receive the best possible service. She believes that we have a long-term commitment to providing personalised support which is meaningful to individuals, enabling them the opportunities to achieve the quality of life that they deserve”.

Amit Mehta

Business Development Manager

Amit brings a varied career background to Caremark , having worked across retail, the airport sector, and as a driving instructor before moving into care. Across every one of these roles, one thing has stayed constant: putting the customer first. Whether helping a traveller through a stressful journey, guiding a nervous learner driver, or assisting a shopper find exactly what they needed, Amit has always focused on listening, understanding people’s needs, and going the extra mile to get things right for them.

For the past 10 years, Amit has been at the heart of growing Caremark’s presence across Richmond and Hounslow. He has played a key role in developing both branches, building them into trusted local care providers that families can rely on. This has meant not only growing the size and reach of the teams, but also making sure the quality and consistency of care has kept pace with that growth.

A big part of this growth has come through building strong relationships with partners across the local area – including local authorities, healthcare professionals, community groups, referral partners, working closely with them to make sure clients are connected with the right support at the right time, and that Caremark continues to grow sustainably within the community.

That same customer-first mindset from his earlier career carries through into everything Amit does in care today: making sure clients, families, and care staff all feel listened to, valued, and well supported.

Sally Rayner

Field Care Supervisor

Sally Rayner joined us in 2015 as a Care & Support Worker where she quickly excelled with the Care Certificate completed along with first hand field experience. Sally soon worked her way up to a Senior Carer and due to Sally’s excellent understanding and commitment to quality care for our customers, we quickly recognised her potential, promoting Sally to the role of Field Care Supervisor

Laiba Mayers

Field Care Supervisor

As a dedicated and accomplished Field Care Supervisor with Caremark, Laiba brings a strong foundation in healthcare and leadership to her role.

With a Bachelor’s degree in Biotechnology and a Master’s degree in Healthcare Leadership

Management, she has developed a unique blend of scientific knowledge and management expertise.

Building on her experience as a Healthcare Assistant with Caremark since October 2024, Laiba has demonstrated exceptional leadership skills, earning her promotion to Field Care Supervisor. Her diverse background includes roles such as Management at Reliance Lobo Staffing Solutions Pvt Ltd, Specialist Advisor at JP Morgan Chase & Co (India), Senior Crop Analyst at Intello Labs Private Limited, and Medical Coder at Gebbs Healthcare Solutions India.

Beyond her professional achievements, Laiba is a talented singer and Guinness World Record holder for the largest cenematic band in the world. She was also the 1st runner-up at India’s Got Talent Season 8 and has received numerous awards for her singing career. With her impressive educational background, diverse experience, and passion for healthcare, Laiba is committed to delivering exceptional care and leadership to her clients and team.

Nakul Navet

Care Coordinator

Nakul is a Care Coordinator at Caremark Hounslow, where he plays a key role in making sure our clients receive the right care, from the right carer, at the right time.

Nakul particularly enjoys rota planning, and takes pride in building schedules that give clients consistency and familiar faces, while making sure our care team has fair, well-balanced shifts. He’s known for staying calm under pressure and finding solutions quickly when last-minute changes come up.

Outside of his day-to-day coordination work, Nakul is ambitious about building a long-term career in the care sector. He is keen to develop his skills further and take on more responsibility, with the goal of progressing into Management role in the future.

Yogesh Navet

Care Coordinator

As a Care Coordinator with Caremark Hounslow, Yogesh helps connect our clients with the carers best suited to their needs, day in and day out.

He has a real knack for organising rotas – juggling availability, travel times and client preferences to put together schedules that work for everyone. Yogesh enjoys the problem-solving side of the job, and is always ready to step in and rearrange things smoothly when a shift needs covering at short notice.

Yogesh has set his sights on a long-term future in care. He’s keen to keep building his experience and knowledge, with an eye on moving into FCS down the line.

Shalini Allagain

Quality Assessor

Since joining Caremark Richmond and Hounslow in 2018, Shalini has consistently demonstrated exceptional qualities as a carer. With a natural ability to connect with and support individuals, she has excelled in providing care to those with complex needs, earning the trust and admiration of clients and colleagues alike.

Shalini’s dedication, expertise, and passion for helping others have propelled her career forward, and she now takes on the role of Quality Assessor with Caremark Richmond and Hounslow. In this position, she continues her commitment to making a meaningful difference in people’s lives, ensuring the highest standards of care are delivered to those who need it most.

Shalini is delighted to embrace this new chapter, combining her extensive experience with her deep sense of compassion to enhance the lives of the individuals and families she serves.