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Caremark Mansfield testimonials


At Caremark Mansfield, we take pride in achieving complete customer satisfaction by providing services that are not only cost effective, but very person centred and of high quality.

We treat our customers with sensitivity, creativity, respect and enhance their rights and dignity by supporting and enabling them to live the life they want.
My dad said that the CSW had problems with the key safe.

I’ve had a look at it and it seems ok now. Perhaps it didn’t like the cold weather conditions!!

If you could let the others know

I would also like to thank you and your team for the constant care that you are giving during the cold weather and the lockdown

Regards

Client Daughter
Mrs C21/01/2021
A big thankyou to everyone for sorting my Mum's difficult situation on the morning of 28th. Please extend our appreciation to the office staff for sorting it out so quickly and for Elaine for coming back out to see Mum that morning. All concerned were brilliant. Nice to know that the team are there, especially when it counts.RJ12/10/2020
I would like to say that I know I only been a service user since yesterday Donna and Karen have been great. Hard working polite helpful and lovely to talk to and thank u 4 letting me be a caremark mansfield service user.
MK
MK23/09/2020
Dear All,

This is Christopher XXXX l writing. Were you one of my mother's carers. I wish to thank all of you who looked after my mama over the years for your kindness, care, sympathy and great cheerfulness. You all have a very difficult job to do, made harder by the virus and not helped by the constant pressures put on you to be quicker, more efficient etc. You maintain a remarkable humanity in the face of all these difficulties and I will remember your care of my mother for the rest of my life.

My wife and I were also extremely moved to see some of you outside my mother's house today at her funeral. Would you be kind enough to pass this message on to everyone who was there? I would like to thank each one personally. Did any of you attend the service? There will be another one - the interment of my mama's ashes next to my father's in the churchyard. It will probably be next year given current restrictions. I would like to have all your contact details so that I can invite each one of you who knew my mother well to come to that occasion and join my wife and me afterwards at a suitable venue in the town.

I think there is a video of today's service that is being put together. If you wish, I will let you know where to find it on the Internet.

Lastly, may I ask you to thank Claire, Nicole, Karen, Jackie, Sarah, Amanda, Abbey, Donna and Stef for the funeral tribute? It was very moving to see their care embodied in such a beautiful form. I have a photo should anyone wish for coy.

With our best wishes and thanks once again,

Christopher, Marina and Elaine
Mr Axxx17/09/2020
“ I just wanted to say thank you so much for the care you are delivering to my mother it is absolutely amazing, she is getting on really well with all the carers especially xxxxx, she is really chatty and mother really likes her”Mrs T10/06/2020
“I was very optimistic about having care support workers into my home as I have not had them before but I can say for sure that I am so pleased I made the decision, the care is second to none and they also support me as much as my husband, thank you to your team”Mr & Mrs S08/06/2020
We were keen to let you know how thrilled we are with your company and the standard of care my husband receives and also the support I get as his disabled carer.

All the carers are kind, friendly and professional and we would particularly like to mention my regular cares who go beyond our care and support expectations.
Mr & Mrs B26/05/2020
We as a family , have had a very difficult 9 months, since Mum took really poorly. We went from being told she would not come out of hospital, to they could get her home but she had weeks to live. She is still classed as end of life but is still firmly in the “ Amber zone” . We are truly grateful to have Mum with us but it’s also extremely challenging. The life line Caremark (Mansfield & Ashfield) has given to us has been so very much welcome. Generally the care provided has been second to none and Mum does like the absolute majority of her carers and so I am truly thankful to the company for this.Mrs B12/05/2020
Thank you for all your care and support over the years ( 7 years)
You have been like my mothers extended family to her and we as a family cannot thank you enough to all the carers that helped extend her time living at home.
Mrs A.P10/05/2020
As an employer, it makes me very pleased when customer remarks on one or more of our guys doing a good job for them. As i have said, you have many good carers, but a couple do stand out and their names are XXXXXXXXX and XXXXXXXXX. They are absolutely marvellous with my mum. My mums face lights up when she see's their name listed on her roster several times. Their work ethic is exemplary, both extremely hard working and so caring. They both go above and beyond, and we are all so grateful for that.
Stay Safe and good luck
Regards
RJ
RJ01/05/2020
"Me and the rest of the family are really pleased with Sarah. We've all really taken to her, and we're all so grateful for all that she does for Mum. She is so caring and is always on the ball, she is such a star."DH - customer's daughter
Sarah - Thank you for all your care and help with MumGH
With much love and thanks for taking such care of meDS
It is with great regret we will have to cancel services from you for the time being - if you have capacity to fit our needs when my mother returns from respite care we would love to work with you againAW - daughter of AD
Sarah - Thank you for your help in allowing Dad those last few weeks at home. It was where he wanted to be and we know it meant a lot to him. For the family it was not an easy option to enable him to have his wish and at times we felt we should go under trying to get help through all the bureaucratic channels. Having your knowledge and support in the background to call upon, at a time when all “the powers that be” didn’t seem able to get past their endless form-filling and assessments to see the “wood for the trees”, meant more to us than I can express.GH - customer's daughter
Your help and advice was much appreciated and I know how fond Dad was of Jodie, and looked forward to seeing her. Thank youFamily of FC
The service is excellent, its perfect, couldn't be any better!Mrs B - Customer's wife
Kellie is great - all the carers are good, Kellie is very good, very calm and polite, we enjoy her being in our home. The care has been fine, we really appreciate all the support we have had the last few weeksMr and Mrs B
The carers are doing a "marvellous job!"JP - customer's daughter
People told us they thought the service was kind and caring, treated them with respect and dignity, and listened to acted acted on their wishesFeedback from CQC
Sarah, I would like to thank you and your team for the help and care you have provided me , you have all been absolutely great and I would recommend you and your team to any future potential clients .KS - Customer
Thank you for your help and assistance. First class service!Mr S - Customer
Dear Sarah. We thank you for your valuable support and for being there for us during Caremark's care for Mum. Love and best wishes.Customer's family
To all the carers who looked after our Mum. We appreciate all the loving care you gave to her which was above and beyond what your job entailed. Love to you all.MT's family
Can't praise the staff enough! Doreen and Adel are brilliant, as are some of the other staff that have visited Mum. More than satisfied with this service!PG - Customer's daughter
Over the moon with Caremark (Mansfield), it is 10 times different to the other firm we had!Customer's family
Cooking is better, carers are able to make proper meals for Mum instead of frozen meals every dayDaughter of MT
A big thank you for all your help, you are fantastic!Daughter of FW
Kirk has done a fantastic job, he really looked after Dad so well. Kirk and Dad had built a great relationship in such a short time and we knew that Dad enjoyed Kirk visiting as he made him smile. Thank you to Kirk and the rest of Caremark (Mansfield) for everything you have doneCustomer's daughter
"Thank you for making me feel special"Mrs A. - Customer
"I can't fault the care, the carers are fantastic and I have nothing to worry about. Thank you"Susie - Representative for FW (customer)
"Could you please relay to Donna and Laura how happy I am with the care they deliver. They both go the extra mile to make my life easier."SG - Customer
"I am very satisfied with the professional and friendly and caring manner in which the team work"Caremark (Mansfield) customer
"This is a great company and they have some of the best staff. I couldn't be happier. Thank you!"SB - Customer
"Everything is perfect for me!"FW - Caremark (Mansfield) customer
Thank you Sarah for a wonderful service!J.E - Caremark (Mansfield) customer
I have good days and bad days, but the Care Workers know I can do things sometimes, but not others. They know meCaremark (Mansfield) customer
I receive an excellent, professional service, first class. It could not be betterA Caremark (Mansfield) customer's comment to CQC
The Caremark staff are so caring, they encourage me to do what I can. I've never had it so good!Caremark (Mansfield) customer
My mother was very nervous about having to switch care companies and took a little persuading but she is very pleased with the care she is receiving from Caremark (Mansfield) and is glad she switched.TB - customer's son
"Thank you for your care!"JA - Customer
Thank you for the care given to J. All our carers are kind and he is happy with them all.BT - Customer's wife
"Thank you to Caremark for the care that I've received, as I'm finishing my care package with you soon. Natalie has been a little star, and she is very professional. I will contact you again in the future if needs be"LT - customer
"Mum really enjoyed her outing with Chelsea, she felt really comfortable and had a lovely time out in town with her"AM - Customer's daughter
"Mum would like to praise all of the staff for their hard work. Mum said that she loves all of the carers that she has and enjoys seeing them!"SM - customer's daughter
"Suzanne is fantastic, and like my best friend, we get on like a house on fire!"NB - customer
"We're highly satisfied with the care Jenna delivers. She is a lovely girl and a credit to your company"Customer's relative
"Mum passed away yesterday - we'd like to say how much Mum enjoyed the company of your care workers, they were all so lovely and pleasant. Mum particular enjoyed the company of Chelsea - she's very good at what she does, and she always went the extra mile for Mum. Thank you"Customer's daughter
"Sophie has been great dealing with my husband during his care, she really brightens his day. Sophie is lovely, and we hope she can come to us more often!"MP - customer's wife
"I'm really impressed with Chloe during her evening visits. She's really good with my wife, always gets stuck in and is very confident. She is very patient, and always asks how we are and if everything is OK with them before she leaves. Chloe is very good at her job"AS - customer's husband
"The carers I have met or spoken to on the phone are without exception kind, caring and conscientious - they truly make a difference to my Mum's life and their support enables her to live independently. they listen to her and take a genuine interest in her well-being"PS - customer's daughter
"Esther is a great carer, and the family would like to thank Esther for everything she has done to help. They would like to keep Esther in as regularly as possible as D is very comfortable around her"CJ - customer's Social Worker
"Karen and Gill and both doing a wonderful job! I'm very impressed with both of them and they both get on very well with Dad"SC - customer's son
"I'm very happy with Karen. She is wonderful, and so kind and gentle. Please could she be allocated to my extra calls as much as possible!"JB - customer
"I want you to know how happy I am with the services provided so far. Lesley is absolutely outstanding! I'm so happy!"RC - Customer
We are extremely please with your visits. Mom talks more and is far more cheerful! Thank you!PD (Customer's son)
"Thank you to Mark as he managed to fix my washing machine by changing the fuse! I was about to get a hammer and chisel to it, but Mark saved the day and the washer!"TC - Customer
"Steph is a really lovely person who is good at her job! Nothing is too much to ask and she works hard throughout the duration of her calls. I'd like Steph to be permanently allocated to me if possible, I'm so thrilled that you have sent her my way!"PD - Customer
"I would like to express our thanks and full appreciation for all the kind and generous care shown by your team towards my father over the last few years"TF (Customer's son)
“I would like to take this opportunity to place on record my gratitude for the excellent service provided for the team at Caremark (Mansfield) and, specifically, the kindness and respect shown towards my mother by the individual carers”.CK (customer's son)
"Thank you and your lovely staff for the care and support you gave us"PA - customer's wife
"Working for Caremark (Mansfield) for the last 2 and a half years has proved to be the biggest and best step I have taken in a long while. To go from being a stay at home mum while my partner went out to work for such a long time didn't do my confidence any good at all and became brain numbing. Especially when all the kids were in full time education. Caremark (Mansfield) gave me the chance to boost my confidence so much and I enjoy going to work, like I said to a service user the other day, "I love my job, in fact it's not really like a job, because I enjoy it so much". That client was so happy to hear me say that.
Meeting new service users isn't scary anymore and I don't get that nervous feeling. I walk in with a big smile on my face and I suppose I class that as my ice breaker. It's been stressful at times, I won't lie, but I get through it and at the end of the day I always go home with a big smile on my face knowing that I have made someone's day, cheered someone up and most of all helped someone with living independently in their own home.”
SH - Caremark (Mansfield) Care and Support Worker
"I'd like to thank Gill for her support this morning after Jean had a fall and Gill found her. The support given by Gill to Jean and her family was amazing!"A.W.
"Madison is a very good carer, we'd like her to support Marjorie as often as possible please!"D. L - Husband
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