Customer Testimonials

Five stars are not enough to express my opinion of Caremark Cambridge. Quite simply the most superb, professional and caring agency I have come across. The care for my mother, and myself too, has been absolutely superb. Without exception, every care assistant who has come into our home over the past few years has been brilliant. Professional, caring, kind and efficient, going above and beyond to ensure my mother’s needs were met with love, care and humour. The care and support given to me too has been beyond words. In the hardest of times, all the girls have kept me going and so many of them felt like part of my family. To see how well they cared for my mother and how much they truly cared for her has meant so much. Thank you from the bottom of my heart.

The care assistants who visit my husband and I pay an extreme amount of attention to our needs. Nothing is too much for us to ask for help with. When needed they will help with keeping our room and kitchen areas clean and tidy. Shopping also comes under the umbrella. Attentive and encouragement is given to my husband when he doesn’t feel like eating or moving from his bed.

I had a lovely first visit from Hauwa this morning. She was prompt, efficient, friendly, had good conversation and her philosophy towards the job emerged in our introductory chat. Spot on, and I think she will be a great asset to your team. I would always tell you when things are not so good, so it’s only fair to let you know when things are!

My grandmother has been a customer of Caremark since December 2020. Some of her requirements for care have naturally increased and/or altered during this time but the quality of care she is given and the kindness and support that the ladies from Caremark all provide to her are exemplary. My grandmother really looks forward to her care visits. As her family, we know she is being fully supported in maintaining her independence and, in turn, this allows her to continue to live in her own home. Thank you to the entire team at Cambridge Caremark who are involved with my grandmother’s ongoing care and support.

Caremark Cambridge has been doing an amazing job looking after dad and his partner Margaret. Your care assistant Izzi is one in a million and I do not know what they would do without her.

Our 95-year-old mother has dementia and macular degeneration. The care assistants provided by Caremark have all been very caring, professional and efficient. We are very happy to leave Mum at home in their care. Caremark management are always available, very approachable and willing to help resolve any problems.

Following open-heart surgery I knew I would need help afterwards, even for simple tasks. I felt very secure with Caremark, my hospital discharge date kept changing but the supervisor and the first care assistant were on my doorstep the day I returned home. The supervisor had earlier taken note of my circumstances; new care assistants were introduced and briefed by an earlier care assistant; they arrived punctually or phoned to say if there was a snag. I found them delightful people, intelligent and well-mannered, prepared to do anything to help me and to do it quickly and to high standards: washing, cleaning and ironing, shopping, accompanying me on my regulation walks, keeping me company, changing light bulbs, cleaning silver. They had clearly been professionally trained in basic security matters. I shall miss them.

We were very impressed with how quickly the care we required was organised for us. The care assistant they supplied, soon settled in, and within days my father was responding well and she was a great support and help to my mother too. Unfortunately, my father is now in a nursing home but if he gets well enough to come home we would love the same care assistant to come back.

Caremark’s carers are the best! Kind, friendly and very patient and take their responsibilities seriously. My wife and I are delighted with the care provided to my wife’s father, (96 years young!) in washing, dressing and providing basic care. Having met one of your carers recently I was very impressed indeed with her dedication. You should all be proud of yourselves! Jolly well done!

We were very anxious in making the right decision for our mother as she is starting to struggle with the early stages of dementia. The help and support we received from the Caremark Cambridge team has been outstanding. They have been so friendly and caring with our mother, she now looks so forward to seeing them every day. Thank you so much for your professional support.

Fantastic service, the team would not do enough for my uncle. Having had previous experience of care teams we were worried. It is no exaggeration to say Caremark Cambridge & South Cambridgeshire were 100 times better.

 I just wanted to write to say how wonderful you, your organization and your team have been. It must have been clear to you that this was always going to be a short assignment and yet your team immediately set up a care programme for mum and provided some super carers. As a result, we were able to keep mum at home. At no point did you treat us differently just because this was going to be a short term. You should be proud of your organization and culture. Thank you again for being exactly the type of organization people need in their time of need..

My mother was very resistant to having any kind of support in her own home, and was initially quite rude and aggressive. The care and professionalism of the staff from Caremark overcame her barriers, and within a few visits they were not only helping her, but were also able to sit having tea with her, whilst she regaled them with stories of her past.

The carers who attend my husband and I pay an extreme amount of attention to our needs. Nothing is too much for us to ask for help with. When needed they will help with keeping our room and kitchen areas clean and tidy. Shopping also comes under the umbrella. Attentive and encouragement is given to my husband when he doesn’t feel like eating or moving from his bed.

I’ve been with Caremark for a couple of years having been recommended by a friend whose mother had been in their care. I had been hospitalised following a serious fall. Right from the start – interview with Caremark organiser – and visits on a regular rota since then, the care delivered has been impeccable. All the carers who have visited me have been 100 per cent professional, yet have established a relationship that has become a friendship. Getting undressed in front of anyone has always been an embarrassment for me but all my carers have been so understanding. I always feel that the ‘social side’ of my visits is as important as the physical help, as on many days of the week the carer will be the only person I see. A happy chat over a quick cup of coffee before they leave invariably brightens my morning and thus improves my mental health. I really look forward to these very special ladies coming to care for me.