Location: Northern England
Salary: £40,000
Hours: Full Time


Car Allowance of £4,500 per annum + £300 float, 33 days of holiday (including 8 bank holidays), Private Medical Insurance, Pension Scheme, Life Assurance, Eye care vouchers, Personal Development Budget, Wellbeing program including free counselling and access to a 24/7 online GP Consultation service, Team Events & Social Events

Join Caremark Today

Are you an experienced adult social care professional looking to grow and develop your experience with a national organisation, building relationships across multiple Home Care offices? Caremark Limited is hiring an experienced Quality Manager to support our northern England region.

Summary of Role

You will be responsible for ensuring all Caremark Franchise offices are compliant with their Care Delivery, Government regulations, Caremark business model and Legal Franchise Agreement. Reporting to the Director of Training & Compliance, you will be responsible for building relationships with Franchise Owners, Care Managers and other key stakeholders across your region and the Franchise Support Centre. This is a field-based position which involves travel to offices throughout the northern region.


The role of the Quality Manager is to ensure all Caremark Franchise offices within your region are compliant with their Care Delivery, Government regulations, Caremark business model and Legal Franchise Agreement.

You will do this by:

  • Ensuring that the Franchisee is compliant with the Caremark Business model and the delivery of care services to its service user.
  • Ensuring Franchisee’s business is in line with Caremark’s policies and in line with regulatory and ethical standards.
  • Using various audit tools, establish the level of compliance of franchise offices.
  • Completing various client-facing tasks, office visits and file reviews.
  • Using management information for risk identification and reporting.
  • Identifying areas of improvement, writing up improvement plans and communicating them effectively.
  • Keeping track of the annual upgrades on the Training Reference Guide and Document Reference Guide to reflect changes in auditing tools.
  • Conducting spot tests in risk areas.


This role is a fantastic opportunity to use your extensive care experience to support new, developing and established home care offices.


  • A good understanding of current CQC regulations along with other overarching governing bodies relevant to the Care Industry.
  • Experience in managing multi-site/locations
  • Ability to follow through and monitor Improvement plan progress
  • Comfortable with electronic Care Planning software systems
  • Have previous experience in a compliance role

Personal Qualities

  • Ability to work under pressure
  • Willing to travel for work
  • Self-motivated, Resilient, Good eye for detail
  • Excellent time management skills, to prioritise workload to meet deadlines
  • Good communicator, with a positive attitude
  • Enthusiastic and pleasant individual – happy to take on ad hoc tasks
  • Desire to work in a dynamic, fast-moving and fast-growing company environment

The ideal candidate for this role will be an experienced home care professional who was previously a Registered Care Manager. You will have experience working across multiple offices/locations and have undergone CQC inspections.

This is a fantastic opportunity to join an engaging, established team at an exciting time.

As this role is supporting our northern region, ideally you will be located between Nottinghamshire and Northumberland, and Liverpool and Hull.

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