Location: Tunbridge Wells
Salary: £26,000
Hours: Full Time


Caremark Tunbridge Wells, Tonbridge & Malling are part of a national network, who have been delivering home care since 2005. We are proud of our excellent standards in providing personalised quality care in the community.



Reports to

Care Manager & Care Co-ordinator

Summary of role

Responsible for implementing field based quality control systems and providing support to all Care & Support Workers within a defined area.

Principal responsibilities

  • To carry out Individual Needs Assessments for new and potential clients.
  • To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual’s risk management.
  • To carry out introductory visits every time a Care & Support Worker visits a client for the first time.
  • To ensure all client visits are always covered.
  • To be on-call in case of emergency.
  • To liaise closely with Care Coordinators regarding recruitment, permanent allocation of Care & Support Workers and the writing of Care & Support Agreements.
  • To identify suitable Care & Support Workers to cover for any absences, this may be due to sickness or holiday.
  • To allocate suitable alternative Care & Support Workers when an existing Care & Support Worker notifies that they are unable to attend a call.
  • To facilitate the practical induction of all new Care & Support Workers.
  • To provide and facilitate in-field training as and when appropriate.
  • To identify any additional training needs of Care & Support Workers and report accordingly.
  • To conduct client reviews and respond to Individual Review Forms completed by Care & Support Workers as soon as possible.
  • To urgently report any changes in a Care & Support Worker’s or client’s schedule to the Care Coordinator.
  • To monitor, supervise and mentor all Care & Support Workers in the field.
  • To provide support to all Care & Support Workers in the field.
  • To monitor all clients for service and Care & Support Worker satisfaction.
  • To ensure accuracy and completeness of all documentation held in clients’ homes.
  • To encourage and identify opportunities for Care & Support Workers continuing professional development.
  • To ensure that all written reports and administration is up to date.
  • To maintain close liaison with both the Care Manager and Care Coordinator.


  • U.K. driver’s license and vehicle.
  • Right to work in the U.K.
  • Experience of domiciliary Care, and a working knowledge of the care industry.
  • Apprenticeship level 2 or higher in Health & Social Care
  • Allocating calls, processing new referrals and changes to clients care and support plans.
  • Staff rotas
  • Work with the office team to maintain up to date electronic/handwritten records.
  • Carry out client reviews on site.
  • To carry out spot checks and supervisions and assist the other Care office staff with aspects of their role.
  • Updating of care plans and providing support to the Care Teams.
  • On call duties
  • Able to work on your own and as part of a supportive team.
  • problem solving ability and a drive to succeed.
  • Previous experience with Access Care Planning desired, but not essential.


  • Competitive pay rate.
  • Generous annual leave entitlement of 28 days, ensuring a healthy work-life balance.
  • Full Training Provided.
  • Opportunities for career advancement.
  • Referral scheme rewarding you for recommending talented individuals to join our team.
  • On site parking
  • Workplace Pension Scheme
  • Paid Annual MOT
  • Enhanced DBS Check Fully Funded

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