Location: Worthing, West Sussex
Salary: £40,000 - £50,000
Hours: Full Time

Are you a dynamic and experienced HR professional looking to take on a pivotal role in a growing company? Caremark are seeking a dedicated HR Manager who can bring a blend of strategic insight and hands-on expertise to our team. We pride ourselves on fostering a positive and productive workplace culture, and we need someone like you to help us continue this mission.

Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.

Summary of the role

As the HR and Office Manager, you will be crucial in managing strategic HR initiatives and day-to-day office operations. You will take ownership of all HR-related matters for the head office as well providing advisory support to our network of franchise owners across the UK.

Taking an advisory and business partnering approach you will be required to provide guidance to a diverse network of business owners and partner effectively with internal stakeholders regarding HR matters at the Franchise Support Centre.


Employee Onboarding and Engagement:
  • Creating job descriptions that align with the hiring manager’s vision.
  • Managing background verification, employee contracts, orientation programs, and embedding new hires within our company culture.
  • Driving staff engagement through Connecteam (CT) and managing international recruitment efforts.
Strategic HR Initiatives:
  • Transitioning from transactional HR tasks to a more strategic and transformational role.
  • Managing employee benefits, the Employee of the Quarter program, and conducting the Annual Happiness Survey.
  • Acting as an HR Business Partner (HRBP) to support managers.
Employee Relations:
  • Handling employee relations issues, grievances, and disciplinary actions.
  • Managing confidential employee information and maintaining accurate records of employment contracts and leave/absence records.
  • Communicating and rolling out new HR legislation in a timely manner.
Policy and Training:
  • Updating HR forms and policies.
  • Training new franchisees on contracts and approved suppliers.
Supplier and Contract Management:
  • Leading supplier communications, negotiating contracts, and reviewing legal agreements.
  • Conducting evaluations and tender processes to ensure cost-effective and high-quality services.
  • Keeping Regional Sales Managers (RSMs) informed of any franchise agreement breaches.
Office Management:
  • Ensuring the efficient functioning of the office through administrative and managerial tasks.
  • Supervising office admin, overseeing supplies, arranging executive travel, and providing administrative support to directors.
  • Managing office maintenance to minimise disruptions.
Customer and Compliance Management:
  • Collaborating with the Director of Compliance to manage customer complaints and carer grievances.


  • Proven experience in HR and office management as a HR Manager, Generlist or Advisor.
  • Strong understanding of HR processes and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to handle confidential information with discretion.
  • Strong organisational and multitasking abilities.
  • Proficiency in HR software and MS Office Suite.
  • Experience within franchise industry would be a plus.

This is a fantastic opportunity if you’re ready to make a significant impact in a dynamic and supportive environment. Take the next step in your career and apply today!

Who We Are

Caremark is one of the largest UK home care franchisors with over 131 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia.  With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services. Within the Franchise Support Centre, we believe in 6 core values: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive. View our value statements on our website: https://www.caremark.co.uk/careers/franchise-support-centre-jobs/

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