Richmond Customer Testimonials

We are all incredibly grateful to the Caremark team. Dad loves you all. Also, thank you to the office team who are always so kind and helpful when I call. Has made a huge difference to his life and he feels he wouldn’t be alive if carers didn’t visit.

We would like to thank Caremark care team for the excellent service provided to my brother. Carers are very friendly, experienced and would highly recommend them. He had a good connection with carers, he looks forward to his visits.

Started care service for my wife through Caremark last year after having not too good experience through another care provider and so far care provided has been very good. All carers are very professional and pleasant.

Used Caremark Hounslow services for my son, who is autistic to take him to day and activities centres. Carers are extremely kind and are capable to handle all situations, communication with us has been great. Would recommend to anyone who is looking for a local-based, good care provider.

All the staff of Caremark are highly dedicated to the service they provide with friendly-professional behaviour towards the customer to ensure they require the best of everything. We have been receiving such a reliable and efficient management, the carers who visit are trained, experienced and the other staff are helpful in every manner. Caremark is brilliant in every way they provide care, we always look forward to the time when the carer comes in.

Carers are very hardworking and we are extremely happy with their work. They are doing this job on time and in a very effective way.

She is very efficient and skilled but more importantly, she has great empathy – always seeming to sense what is needed. She is always tactful, always cheerful and positive. Her smile lights up the room. I always feel better (physically and mentally) after her visits.

I am the carer for my husband who has dementia. I had almost reached breaking point when I contacted Caremark. I had also contacted another agency.
I was looking to hire help for me as my husband could not accept he needed help.
I went to the offices rather than rely on making enquiries on the telephone and was able to meet the managing director and another director, in addition to the main contact for seeking help. All three impressed me by their clear commitment to providing me with assistance and solving my problem.
From the first, I was reassured by their thoroughness. The clear aim was to provide support.
My family had been concerned what might happen if I were to fall sick or have an accident. I decided I had to find a care agency that would be able to look after both my husband and myself in an emergency. In a sense, it is a form of insurance for us both. I have been really relieved by what I have been able to put in place.

My uncle gets three visits daily from Caremark Richmond & Twickenham since the start of the pandemic. During the whole of last year all the carers who visited him went beyond their regular duties. Whether its booking a GP appointment, getting medication from the pharmacy or arranging shopping, they have done it all with utmost care and responsibility. As I live away from him, I can’t be always there for him.

My carer comes to see me and we chat. Makes me a hot drink and lunch. We have a good relationship. She is kind, caring and looks after me.

They have provided an excellent service to my mum despite Covid-19. They followed all the protocols. Careers were very friendly, kind and professional. Thank you for providing an excellent level of service.

She is a very good carer and a very caring person to us.

We have used Caremark for over a year and have always found them to be very professional and caring.
If there are any problems they are quickly resolved and dealt with in a professional way.

The excellent care provided over the past 9-months has assisted my mother’s recovery following surgery. Continuity of care throughout lockdown was so reassuring when the close family were unable to visit.
The carers have been attentive and caring to my mother, and have kept an eye on my father too. Having care at home has enabled my parents to remain in their own home, which is so important to them both, and to the rest of the family.
It’s a difficult decision for a family to start care, and I have valued Caremark’s support for me too. From the very first phone call to the care coordinator, I knew that I had found the solution, and the care manager’s assessment visit reinforced this. You have always been there to talk things through, and I have valued your understanding and advice, thank you.

I was put in touch with Caremark when my Mum suddenly needed help at home after a few months in hospital. It took Mum a while to accept carers coming in, but she eventually grew very comfortable with them, and from the start they were nothing but reliable, trustworthy and professional. Mum deteriorated somewhat and without doubt, the wonderful carers made it possible for Mum to stay at home for as long as she could. They really do become friends and they really do go the extra mile when needed. I wouldn’t hesitate to recommend Caremark to my family and friends.